GENERAL CONDITIONS OF SALES
These Sales Terms and Conditions governs sales of goods by the Seller through the online channel www.lit.berlin only.
All goods sold are hand-made candles.
Eligible customers are consumers. The Seller do not sell goods through the online channel www.lit.berlin to business entities, incl. individual proprietorships and self-employed persons acting in their business capacity.
PLACING THE ORDER
All information about goods offered for sale is available on the website www.lit.berlin .
Customer, who is willing to buy goods, should navigate through on the website www.lit.berlin up to the particular page, where a full description of a particular item is available, then select a desired size, and fill in other information, if applicable, and press the button “ADD TO THE BASKET” to add it to the customer’s virtual shopping basket (“shopping basket”), and to repeat this sequence for all the items which Customer is willing to acquire, press the button “CONTINUE SHOPPING”.
After the all desired items are added to the shopping basket, customer should navigate to the shopping basket, by pressing the icon of it in the right top corner of the screen, to check its content, and it is customer’s obligation to review if all information in the shopping basket is correct, and if not, then to take a necessary corrective action:
- either delete incorrect items in the shopping basket,
- and/ or add another item in the shopping basket, as described above.
Further customer should proceed to making payment for the order by pressing button “PROCEED TO CHECKOUT”.
Upon filling on all necessary information as requested and execution a payment option, the customer will receive an email confirming the order.
PRICES AND CHARGES
Separate delivery charge may be reflected as separate item in the shopping basket, if applicable.
Prices of all items for the delivery to addresses within European Union Value-Added Tax (VAT) area, are inclusive value added tax.
Prices for all items beyond European Union VAT area, as indicated are exclusive of value added tax.
Price includes delivery as per delivery option as described under “DELIVERY” headline of these terms and conditions.
For delivery to addresses that are beyond of European Union VAT area or/and beyond European Union Customs territory, it is a responsibility of the customer to proceed with customs clearance procedure, incl. all applicable fees and charges, and be responsible for payment of all import custom duties, sales taxes and similar, if any.
Any refunds to a customer will not include any import taxes and duties paid by a customer, customs clearance and related or similar charges. It is customers’ responsibility to proceed in accordance with applicable laws of a country of an importation to get a refund or waiver for such taxes and charged.
The Seller may provide to a customer an information about applicable customs exemption limits and rules in a country of destination, about procedures of refund of import taxes and similar charges, but this information in no case forms a legal advice, and the Seller is not responsible for accuracy of such information or consequences of its use.
PAYMENT
We accept online only those orders which payment can be settled via the website www.lit.berlin.
We accept payments through the website www.lit.berlin only customers, having billing and shipping addresses in the countries available for the selection on the website menu.
If your country or territory is not listed please contact Customer Care service to check if other options are available.
The Seller will accept an order only after the specific payment option is fully completed.
DELIVERY
We accept order online only for deliveries to addresses in the countries and territories that are listed in the selection menu of shipping addresses on the website www.lit.berlin.
If your country or territory is not listed please contact Customer Care service to check if other options are available.
Delivery to European Economic Zone is undertaken with DHL parcel delivery service, that normally takes 3-10 business days, and normally includes courier delivery. Free shipping on orders over 50 Euro.
All other deliveries are undertaken by priority postal parcel service / small packet, and may include courier delivery, and it takes usually 10-15 business days to deliver.
If the ordered items is in stock, we ship it within 3 business days.
If the item is to be manufactured, it will be shipped after it is manufactured. Manufacturing takes up to 1 week, however during campaigns it can take up to 2 weeks.
Customers will be advised on expected manufacturing and dispatch deadlines, also customers will be provided with the shipment tracking number once it is shipped.
Solely customer is responsible for the accuracy of the delivery address.
Shall a customer miss the delivery, or a shipment of goods was not possible to deliver because of a customer fault, and a shipment was sent back to the Seller, the contract is to considered rescinded, and the Seller will refund to a customer full purchase price of goods less a charged to a customer delivery charge, and any direct costs, associated with shipping back, incl. customs clearance costs, to the customer’s original payment method within 14 days after receiving a shipment back.
WITHDRAWAL RIGHTS
100% Money Back Guarantee is exercised as statutory withdrawal rights within 14 days after delivery, and is available to all items sold and all customers, except for customised items. Custom fragrance items are non-refundable.
Free Returns are available only for
- non-customisable items which are sold at full price; and
- for shipping addresses in European Union (excluding EU Outermost regions and Overseas Countries and Territories), Switzerland, Norway, Iceland, Turkey, USA (excluding US insular territories), Canada, Russia, Ukraine, Belarus, Kazakhstan, Australia, New Zealand, Hong Kong, Taiwan, Japan, Singapore, UAE, Israel, Mexico, South Korea.
Free Returns to be exercised either by prepaid by Seller drop-off/pick-up service at locations where it is available, or by a customer shipping goods back to the Seller by most economical postal tariff, either as a small packet or as an ordinary postal parcel, whatever is cheaper, and is entitled to get reimbursed for the postal charges upon presentation of postal receipt and receiving of a shipment.
Free Returns options should be exercised from the country and region of an original shipping address.
A customer will be advised on Free Return exercise options upon informing Seller about the customer’s decision to withdraw from the contract.
If a customer is entitled to a Free Returns options, but a customer used on his own another transportation option, than specified above, a customer is entitled to a reimbursement of incurred transportation costs, upon presentation of a receipt, confirming expenses, not more than amount of applicable most economical postal tariff.
A customer may use an option of Pick-up of returned goods for returns which do not qualify for Free Returns option, and in these case an amount of delivery charge originally charged to a customer will be deducted as a charge for return transportation and be deducted from a refund amount that is paid back to a customer. A customer will be advised on an exercise of Pick-up of returned goods option upon contacting the Seller about customer’s decision on exercising a right of return,
Customer should avoid using of UPS, DHL, FedEx, TNT and similar service, when undertaking transportation of returned goods from beyond of European Union. If the Seller received returned goods shipped from beyond of EU using these services, the Seller may deduct from a refund amount, for which a customer entitled, mandatory direct costs charged to the Seller by the said services upon importation of returned goods, like a fee for using temporary storage of goods place prior customs clearance, a fee for using guarantee in relation to entrance summary customs declaration and for a temporary storage, a fee for handing over import documentation, and similar.
STATUTORY WARRANTY AND OUT-OF-COURT DISPUTE RESOLUTION
In case of any dissatisfaction with goods or service customers are advised to contact Customer Care to resolve the issue.
Following that, as a next step a formal complaint can be filed with Customer Care, and the rights of customers will be addressed in accordance to the Law on Consumers’ Right Protection of Latvia, which provides for customers a set of statutory warranty conditions and corresponding rights.
Customers with valid statutory warranty claims are entitled to Free Returns options as described in the WITHDRAWAL RIGHTS section above, and Free Returns options in this case applies to all customers, and irrespective of pricing of goods.
After execution of this option, customers at their discretion have a right to file a formal complaint with out-of-court consumers’ disputes resolution. body, Consumers Disputes Resolution Commission (Germany).